FAQ
FREQUENTLY ASKED QUESTIONS:
How do I recalibrate the joystick?
The tug stops abruptly while towing. What should I check?
Begin by inspecting the breaker(s) to ensure none have tripped. You will hear a click when you press it down if it is active.
Next, verify that the battery connection to the PCB is fully seated and secure, as a loose
connection can cause sudden power loss.
The remote, joystick, or tug is unresponsive. How do I troubleshoot the connection?
First, check whether the LED indicator on the controller is illuminated.If the LED is off, the
joystick may need to be recalibrated before it can communicate properly with the tug. Remove the front plate on the controller (the one with the AC Air logo) to access the display and the diplay should say “THROTTLE WARNING”.
If the light on the controller is illuminated, Remove the front plate on the controller (the one with the AC Air logo) to access the display should say either “NO DATA’ or “RSSI” with a number corresponding to signal strength (Should be between 80-90 standing next to the tug). If screen says “NO DATA” check if the receiver has power it will flash red continuously. Rebind controller to the tug.
If the “RSSI’ number is not between that range there is a problem with the antenna or receiver.
Check the connection of the antenna wire from the antenna to the controller PC board. Then check the receiver antennas for any broken or frayed wires or obstruction.
Why is my tug beeping?
The tug will continuously beep when the battery voltage reaches 25 volts. Charge the battery.
Why does my tug lose power intermittently?
Intermittent power loss can occur for several reasons. Begin by disconnecting and reconnecting the battery to ensure the connector is fully seated.
Next, remove the front plate on the controller (the one with the AC Air logo) to access the
display and check the signal strength. While holding the controller near the tug, confirm that the RSSI value reads between 80–90.
Finally, inspect the power button and its wiring for any signs of a short or loose connection.
How do I test my battery voltage?
You can verify battery voltage using the built-in three-digit voltmeter located on the PCB.
Simply press the ⅛-inch diameter button next to the display to view the current voltage. If the board is not equipped with a built-in voltage meter then check the battery terminals with a voltmeter.
Normal battery voltage range is from 24-29 volts.
What is normal battery voltage?
Between 24-29 Volts. At 25 volts the tug will indicate the battery needs to be charged. At around 29 volts the battery is at a full charge.
What type of battery does my tug use?
Your tug is equipped with a 24-volt, 10 Ah battery.
How long should a fully charged battery last?
Under normal operating conditions with a load applied, a fully charged battery typically provides 30 to 45 minutes of continuous run time.
How often should I charge my tug? (Best practices for battery health)
or optimal battery performance and longevity, the tug and its controller should be kept on the charger whenever they are not in use.
The charger light is solid red. What does this mean?
A solid red indicator light on the charging block signifies that the charger is actively charging the tug’s battery’(s). Once the charging cycle is complete, the light will turn solid green to indicate a full charge or emit an intermittent green flash to indicate full charge, slightly overcharged.
The tug won’t charge. What should I check first?
Begin by checking the battery voltage with the tug powered off. The voltage should read
approximately 24–29 volts. At about 29 volts the battery is fully charged. At 25 volts the tug will emit an audible continuous beep.
If the battery voltage is within this range, verify the output voltage of the charger to ensure it is functioning correctly.
How do I pair my tug and my controller?
Why is my transmitter (Remote control) beeping?
The transmitter will continuously beep when the battery voltage reaches 6.5 volts. Charge the battery.
The latch servo is not responding. What should I do?
If all other functions are working such as tracks and lights. Confirm that the connection to
channel five on the receiver is fully engaged. If it is then with the tug and controller off physically rotate the CAM. The movement should be smooth. If it is not, the servo must be replaced.
If movement is smooth rotate the CAM to any other position turn tug and controller on does cam automatically move to its neutral position. If it does not, then the servo must be replaced.
Click on this link for instructions on how to replace the servo.
How do I know if my cradle is configured correctly? (T1X3)
Use the Latch Release Switch on the remote to lower the wheel cradle or manually rotate the cradle to position the load rollers close to the ground. Make sure the rollers are about an inch off the ground. The tire should be touching the front plate of the tug and have about an inch clearance at the back.
Refer to owners manual for configurations.
Configuration A: For 16.25” Maximum Outside Tire Diameter
Configuration B: For 14.50” Maximum Outside Tire Diameter
Configuration C: For 8.25” Maximum Outside Tire Diameter