FAQ
FREQUENTLY ASKED QUESTIONS:
What are the light indicators on the remote?
The green light is the power indicator and the red light is the RF output indicator. The green light will change when the transmitter needs charging and if or when your voltage drops. The RF output light means that the receiver and transmitter are in communication with each other. This light will always stay red. It’s just an indicator. When you do not see the light, the communication between the two has been lost.
What is the purpose of the adjustable spacers?
The adjustable spacers keep the nose wheel very snug into the cradle preventing it from moving and developing scratches to the aircraft.
What is the purpose of the cirrus constraint arms?
As for the constraint arms, they attach to the towing lug on the nose wheel and they help prevent the tire/aircraft from popping out of the cradle.
What is the purpose of the tail wheel option?
The purpose of the tail wheel adapter is to secure the tail wheel into the cradle so that when the tug is turning, the tail wheel/aircraft aren’t moving all over the place. It helps eliminate the space in the cradle.
What is a lazy Susan?
The Lazy Susan feature provides a 360 degree rotation of the tug cradle allowing more maneuverability but it also ensures that you will never overturn the front wheel past the turning limits.
Are your chargers compatible with _____ voltage?
Our chargers are universal voltage and compatible with 100-240 volts. The chargers (one for the tug and one for the radio) are able to work with ______ power sources. We have a plug adapter that we send to foreign countries that will allow you to plug in our charges to your wall socket.
As for the peak power consumption, our tug charger will take about 210 watts
Max tire size of the T1V2?
The T1V2 can hold a max of 6x6 tire.
How can I become a Tug Dealer/ Reseller?
We don't use reseller but sell direct all over the world.
How does your Tug do in cold weather?
Our product does well in cold temperatures and weather. Our tugs will tow in grass, ice and snow. Like most things, there is a chance of it slipping, however, we have many customers that use our tugs in icy conditions and it seems to be working well for them. We do have the option of adding snow tracks to the tug which is just our typical track with studs added to them. The only drawback about the studded tracks is that it will mark the floor if you have a floor with epoxy on it. In terms of the battery in cold conditions (like subzero), it'll only last half the run time, meaning.. If the tug will run 20-40 mins, in that cold of weather, it'll only last 5-10mins.
My main concerns at the moment, in addition to the grass capability, is the maintainability of your Tug here in Italy where I assume you have no local support.
Any thoughts on this?
I totally understand your concern, the good thing about our tug is that is does not require much maintenance but to just adjust the tension of tracks.
If parts are needed, we can ship parts to any country within a day or two.
In a hanger do the rear wheels need to be chocked in order that the Tug does not push the aircraft rearward into the back of the hanger?
We recommend you always chock the wheels, since it is likely the airplane will move back a little.
When not in use can the Tug be left under the nose wheel without increasing the wear on the Tug? Meaning, once I put my plane in the hanger using one of yours Tugs, can I just leave it that way or do you have to remove the Tug from under the nose wheel?
Yes, you can just leave it positioned under the nose wheel. Plug in the charger while it's there so it will be fully charged when you are ready to move the airplane. It is safe to leave in plugged in, on charging mode.
Do you have any returns or refurbished ones available for sale?
No, and really never have.
How long does the Tugs battery last on a charge? What is the expected life span of the battery?
Battery lasts 1 1/4 hours or 2 miles. Expected life span of the battery: 2,000 cycles if you maintain the battery properly. Keep it charged, do not let the charge drop drastically. There are indicator lights on the tug letting you know when to recharge.
How long will the battery last between charges?
It depends on the weight of the plane and the amount of slope of the ground but under average conditions you get about 45 minutes of non-stop use.
Will other remote controlled devices or other Tugs interfere with my Tug radio?
No, your radio transmitter is matched to your receiver and there are thousands of combinations so it is safe from interference.
How can such a small Tug pull such large planes?
We are using the latest high torque electric motor technology and the most advanced battery system available today.
What happens to the Tug if it loses the radio signal from the transmitter?
If the signal is lost between the transmitter and receiver then the tug stops moving and waits to regain the signal.
What are the light indicators on the remote?
The green light is the power indicator and the red light is the RF output indicator. The green light will change when the transmitter needs charging and if or when your voltage drops. The RF output light means that the receiver and transmitter are in communication with each other. This light will always stay red. It’s just an indicator. When you do not see the light, the communication between the two has been lost.
What is the purpose of the adjustable spacers?
The adjustable spacers keep the nose wheel very snug into the cradle preventing it from moving and developing scratches to the aircraft.
What is the purpose of the cirrus constraint arms?
As for the constraint arms, they attach to the towing lug on the nose wheel and they help prevent the tire/aircraft from popping out of the cradle.
What is the purpose of the tail wheel option?
The purpose of the tail wheel adapter is to secure the tail wheel into the cradle so that when the tug is turning, the tail wheel/aircraft aren’t moving all over the place. It helps eliminate the space in the cradle.
What is a lazy Susan?
The Lazy Susan feature provides a 360 degree rotation of the tug cradle allowing more maneuverability but it also ensures that you will never overturn the front wheel past the turning limits.
Are your chargers compatible with _____ voltage?
Our chargers are universal voltage and compatible with 100-240 volts. The chargers (one for the tug and one for the radio) are able to work with ______ power sources. We have a plug adapter that we send to foreign countries that will allow you to plug in our charges to your wall socket.
As for the peak power consumption, our tug charger will take about 210 watts
Max tire size of the T1V2?
The T1V2 can hold a max of 6x6 tire.
How can I become a Tug Dealer/ Reseller?
We don't use reseller but sell direct all over the world.
How does your Tug do in cold weather?
Our product does well in cold temperatures and weather. Our tugs will tow in grass, ice and snow. Like most things, there is a chance of it slipping, however, we have many customers that use our tugs in icy conditions and it seems to be working well for them. We do have the option of adding snow tracks to the tug which is just our typical track with studs added to them. The only drawback about the studded tracks is that it will mark the floor if you have a floor with epoxy on it. In terms of the battery in cold conditions (like subzero), it'll only last half the run time, meaning.. If the tug will run 20-40 mins, in that cold of weather, it'll only last 5-10mins.
My main concerns at the moment, in addition to the grass capability, is the maintainability of your Tug here in Italy where I assume you have no local support.
Any thoughts on this?
I totally understand your concern, the good thing about our tug is that is does not require much maintenance but to just adjust the tension of tracks.
If parts are needed, we can ship parts to any country within a day or two.
In a hanger do the rear wheels need to be chocked in order that the Tug does not push the aircraft rearward into the back of the hanger?
We recommend you always chock the wheels, since it is likely the airplane will move back a little.
When not in use can the Tug be left under the nose wheel without increasing the wear on the Tug? Meaning, once I put my plane in the hanger using one of yours Tugs, can I just leave it that way or do you have to remove the Tug from under the nose wheel?
Yes, you can just leave it positioned under the nose wheel. Plug in the charger while it's there so it will be fully charged when you are ready to move the airplane. It is safe to leave in plugged in, on charging mode.
Do you have any returns or refurbished ones available for sale?
No, and really never have.
How long does the Tugs battery last on a charge? What is the expected life span of the battery?
Battery lasts 1 1/4 hours or 2 miles. Expected life span of the battery: 2,000 cycles if you maintain the battery properly. Keep it charged, do not let the charge drop drastically. There are indicator lights on the tug letting you know when to recharge.
How long will the battery last between charges?
It depends on the weight of the plane and the amount of slope of the ground but under average conditions you get about 45 minutes of non-stop use.
Will other remote controlled devices or other Tugs interfere with my Tug radio?
No, your radio transmitter is matched to your receiver and there are thousands of combinations so it is safe from interference.
How can such a small Tug pull such large planes?
We are using the latest high torque electric motor technology and the most advanced battery system available today.
What happens to the Tug if it loses the radio signal from the transmitter?
If the signal is lost between the transmitter and receiver then the tug stops moving and waits to regain the signal.